Refund Policy
Refunds, cancellations, and billing mistakes
Thalia subscriptions are intended for ongoing access to voice, text, memory, and animated companion features. This page explains how refund requests are reviewed.
General policy
Payments are generally non-refundable except where required by law or where we choose to make an exception. If something went wrong with checkout, duplicate billing, or account access, contact us promptly so we can review it.
When to contact us
- You were charged twice for the same billing period.
- You paid but your Pro access did not activate.
- You canceled but were still charged after the current billing period ended.
- You believe a payment was made by mistake or without authorization.
How to request a review
Email privacy@thaliachat.com with the account email, approximate charge date, plan purchased, and a short description of what happened. We may ask for additional details if Stripe records do not match the account information.
Cancellations
Canceling a subscription normally stops future renewals while keeping access through the end of the paid billing period. You can manage billing from the pricing page after signing in.